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Responsibility and contact
While this site is operated by Skycrown, the editorial content you are reading is produced by an independent review team. That means the two sides answer for different things: the casino is responsible for your account, deposits, withdrawals and gameplay, while the review team answers for the accuracy and fairness of the ratings and commentary published here. If your query concerns a bonus, a payment or your player account, direct it to Skycrown’s own support channels. If your query concerns the review itself, the form on this page is the right place.
In practice, sending account-related questions through this form will only delay you. The review team has no access to the casino’s systems and cannot action a withdrawal, reset a password or investigate a missing bonus. Route those matters to the operator directly and keep this form for editorial correspondence.
Language of replies
The editorial team reads and replies in English, with a preference for clear and plain New Zealand English. If you write in another language, the reply may take longer or may not come at all, so English is the safest choice for a prompt response.
Protecting your details
Never send financial information, passwords, PINs, security answers or scans of identity documents through this form. The form is not an encrypted channel for sensitive data, and no legitimate support team will ever ask you to transmit a password or a passport copy through a website contact page.
If any message appears to request such details, treat it as a red flag and stop the conversation. Legitimate handling of identity verification and payment documents always happens through the casino’s own secure, dedicated systems, never through a general contact form.
For your own safety, treat this form as a text-only channel: state your query, describe the issue in general terms, and let the team respond with next steps before you share anything further.
When gambling stops being fun
If gambling is causing you distress, financial strain or harm, the contact form is not the place to start. Put the form aside and speak with a support organisation that is trained to help. These services are confidential, free to use and available in New Zealand, and they deal with exactly this kind of situation every day.
You can also use the responsible-gambling tools that Skycrown provides, including deposit limits and self-exclusion. These are immediate, practical steps you can take on your own account without waiting for a reply from anyone. The review team cannot set those limits for you, but the casino’s support channels can.
Reaching out for help is a normal and sensible step, and it does not require you to explain yourself to a review website. Prioritise your wellbeing over any outstanding bonus or balance questions.